Better Conversations for More Effective Healthcare
Build your skills to increase collaboration - with colleagues, with patients and beyond We offer a range of pricing options, see below
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Course overview
Enhance your communication skills for a more effective and fulfilling experience
Poor communication damages health outcomes, patient satisfaction, cost-effectiveness and provider wellbeing. It leads to misunderstandings, mistakes and stress, getting in the way of being a happy, focused and effective practitioner, team or organization.
This course addresses the communication challenges of healthcare head on, and provides simple and practical tools that can help.
Expect the unexpected: the program draws attention to aspects of communication that are often overlooked. It might even challenge key parts of your everyday practice.
Our program was designed to foster communication within teams and with customers. Successfully implemented in healthcare settings, especially in the UK, it has proven beneficial for healthcare professionals worldwide.
Join us to unlock the key to improved communication in your healthcare practice.
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TIERED PRICING: Full price for this course is $500. Please pay this price if you can afford it - for example because your training is fully funded by a large employer.
And, we want to make the course accessible to all in healthcare, in the USA and worldwide.
So, there are two other pricing options.
For anyone funding their own training, the price is $300. Please use the coupon code REDUCED at the checkout.
If this price feels beyond your reach for any reason, please use the coupon code JUST150 at the checkout to attend for just $150.
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Who is this course for
01
Clinicians who want to empower patients and build care alliances, especially under time and budget pressure
02
Managers and administrators who need to reduce misunderstandings and conflicts, so that time and money are not wasted
03
Healthcare professionals who need to have more intentional and productive conversations with colleagues
What you’ll get out of this course
Clarity
A clearer focus on projects and tasks, what needs to be done and how these might be achieved together
Robust solutions
Fast learning, improved ideation and innovation because we can challenge each other safely
Improved teamwork
Better collaboration and accountability to ensure things get done well
Better relationships
Team and customer relationships improve through greater understanding and respect for other people's views and experiences
Higher productivity
Simply, more stuff gets done in less time because we can cut out the time wasted due to misunderstandings
Resilience
We support people to work at their best and have the conversations that encourage reflection and development
Better conversations at home
These skills can be used beyond the workplace: think better conversations with family members, including children
What’s included
Live sessions
Learn directly from Judy Rees & Steve McCann in a real-time, interactive format.
Lifetime access
Go back to course content and recordings whenever you need to.
Community of peers
Stay accountable and share insights with like-minded professionals.
Certificate of completion
Share your new skills with your employer or on LinkedIn.
Maven Guarantee
This course is backed by the Maven Guarantee. Students are eligible for a full refund up until the halfway point of the course.
Course syllabus
6 live sessions • 6 lessons • 6 projects
Week 1
- 📄
Learn and apply the traffic light model for state
- ✍️
Fieldwork 1
Submit by Jun 6 - 📄
Make use of Clean Language questions to avoid assumptions
- ✍️
Fieldwork 2
Submit by Jun 11
Jun
4
Session 1: State
Jun
6
Session 2: Assumptions
Module 1: State
How do your thoughts and feelings affect your conversations?
Our thoughts and feelings - what we call "state" - can have a huge impact on conversations. By the end of the hour you’ll be able to identify, name, communicate your state clearly and realise the impact that it has on conversations before they even start.
Module 2: Assumptions
What are you making up when you are in a conversation?
The human brain is an incredible thing. The level of detail it can invent in the absence of, or sometimes even in spite of evidence is staggering. You’ll become aware of assumptions you and others may unconsciously be making and explore their potential impact on your communications.
Week 2
- 📄
Find out about context and its implications
- ✍️
Fieldwork 3
Submit by Jun 13 - 📄
Go deeper with this under-appreciated critical skill
- ✍️
Fieldwork 4
Submit by Jun 17
Jun
11
Session 3: Context
Jun
13
Session 4: Listening
Module 3: Context
How do you bring meaning to a conversation?
Although we may not realise it, we all bring our personal history, emotions, expectations and more into our communications. You will understand how you bring meaning to your conversations and that impacts communications.
Module 4: Listening
How can you influence a conversation?
Discover how a few simple questions combined with a new way of listening can instantly defuse conflict and get to the heart of any issue without emotions and assumptions muddying the water.
Week 3
- 📄
Getting your message across
- ✍️
Fieldwork 5
Submit by Jun 20 The value of putting focus on outcomes in preference to problems
How to use Clean Language Questions to switch someone's focus towards outcomes and away from problems
- 📄
Use one Clean Language question to save time, money and energy
- ✍️
Fieldwork 6
Submit by Jun 18
Jun
18
Session 5: Feedback
Jun
20
Session 6: Outcomes
Module 5: Feedback
How can you respond and communicate your views?
One kind of conversation where frustrations and misunderstandings are common is where feedback is given and received. In this module we will explore a simple and effective way to approach feedback, taking what we have learnt about state, assumptions and context into account.
Module 6: Outcomes
What people are saying
Dr David Lee
Robert Moreno
Siobhan Aris
Dr Jeffrey Sheen
Calm in a crisis with Better Conversations
Meet your trainers
Judy Rees
Judy Rees
Judy Rees is the co-author of the bestselling book Clean Language: Revealing Metaphors and Opening Minds and has taught the subject globally for more than 15 years. She also uses the approach in her group facilitation and one-on-one coaching.
Steve McCann
Steve McCann
Steve McCann had an interesting international career working with people in complex and hostile parts of the world before becoming deeply involved in creating practical applications for Clean Language within organisations.
Course schedule
2 hours per week plus some 'fieldwork'
Tuesdays and Thursdays
Noon - 1:00pm EST
Two sessions per week for three weeks
4, 6, 11, 13, 18, 20 June 2024
Learning is better with cohorts
Active hands-on learning
This course builds on live workshops and hands-on projects
Interactive and project-based
You’ll be interacting with other learners through breakout rooms and project teams
Learn with a cohort of peers
Join a community of like-minded people who want to learn and grow alongside you