A Framework to Choose Your Hospitality Tech Partner

I’m part of the growth team at Zzzing, where I’ve helped scale a diverse portfolio of hotels and vacation rentals from 50 to 500+ keys in just 36 months. I designed the brand‑first policies, guardrails, and conversation patterns that turn an underlying tech stack into a digital twin of a best‑in‑class human communicator. My work focuses on emotional intelligence as the backbone of every AI reply, with one clear goal: to apply AI in ways that give hospitality back to humans. I’m also a keynote speaker on AI in hospitality and an award‑winning children’s book author, writing stories that explore emotional intelligence.