Free Lesson
What AI Sees in Your Customer Reviews (That You're Missing)
45 min
Feb 11, 2026 12:00 PM
Virtual (Zoom)
In this video
What you'll learn
See what you're overlooking in data you already have
Understand why reading reviews isn't analysis—and how AI surfaces patterns invisible to human scanning of the same data.
Find the strategic signal hiding in plain sight
Learn how complaints reveal unmet needs, praise reveals positioning, and comparisons reveal competitive vulnerability
Build an insight engine from existing reviews
Walk away with a method for transforming review data into product strategy, messaging, and competitive intelligence.
Why this topic matters
You have loads of reviews, feedback or testimonials —yours and your competitors'. You've noticed patterns, but human reading misses the bigger picture. AI sees what’s really there: consistent complaints, unexpected praise, and hidden opportunities. This session will show you how to uncover the insights and value hidden in your reviews. Stop seeing trees and start seeing the forest.
You'll learn from
Abi Awomosu
AI Research Leader • Ex-Uber, Meta • Bestselling Author of 'How Not to Use AI'
Previously at
