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Free Lesson
The Best UX Metrics for AI-Based Functionality
90 min
Jun 20, 2025 12:00 PM
Virtual (Zoom)
In this video
What you'll learn
Measure the outcomes from your AI-based functionality.
How do we demonstrate that every new AI capability improves the lives of our customers and users?
Identify the value your UX team brings to your organization.
Accurately measure the contribution of your AI functionality to your customers and your organization.
Pinpoint poor UX costs when your AI fails your users.
Ignoring your AI’s user experience comes at a cost to your organization. Clearly communicate the cost to your execs.
Avoid the common traps of choosing ineffective AI metrics.
It’s easy to head down the wrong path when choosing metrics. Ensure you’ve got the best metrics working for you.
Why this topic matters
AI is a bit of a mystery. It’s new. It’s complicated. It’s giving us an entirely new experience. When a product incorporates AI-based functionality, what is the best way to measure its effectiveness? How do we know if we’ve done a good job designing a product with AI? Discover how successful UX leaders measure AI functionality and design products that give their users a delightful experience.
You'll learn from
Jared Spool
Center Centre’s Maker of Awesomeness and expert in UX Strategy.
A Center Centre Talk
