.jpg&w=1536&q=75)
Free Lesson
Trust Is the Strategy
30 min
Jan 28, 2026 12:00 PM
Virtual (Zoom)
In this video
What you'll learn
Why trust breaks before the metrics move
You'll learn why most trust failures don't show up in NPS, CSAT, or churn until it's too late.
The difference between scaling and compounding
You'll walk away with a clear mental model as to why scale accelerates output and relationships compound value.
Where automation quietly erodes trust
You'll learn how to recognize trust-bearing work and why removing humans from the wrong moments creates long-term risk.
How trust becomes strategy (not sentiment)
You'll see how trust operates at two levels simultaneously: internal infrastructure and external advantage.
Why this topic matters
Trust is being reshaped in real-time by automation, scale, and cognitive overload, but most organizations are still managing it as a byproduct instead of a system. Leaders have optimized for speed, efficiency, and output without fully understanding which decisions quietly erode trust and which ones allow relationships to compound over time.
You'll learn from
Christina Garnett
Chief Customer Officer at neuemotion (ex-HubSpot, ICUC, SBDC)
Have worked with
