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Free Lesson
AI Evals vs. Product Metrics: A 30min Crash Course
Part of The AI Evaluation Handbook
30 min
Jan 9, 2026 11:00 AM
Virtual (Zoom)
In this video
What you'll learn
When and why to align AI metrics with product goals
Learn how to translate between business outcomes and concrete AI metrics
Evals vs. product metrics across product lifecycle
How to use evals pre-release and analytics post-release to guide shipping, monitoring, and iteration
Evals and product metrics for ChatGPT vs. for CX chatbot
Real-world comparison of metrics for products like ChatGPT vs. your own customer service chatbot
Build an Evals + Analytics feedback loop
How to combine product KPIs and evals dashboards into a simple, repeatable improvement system using a playbook
Why this topic matters
AI teams often chase generic “hallucination” scores or vendor dashboards that look impressive but fail to move core product and business metrics. Understanding how evals and product analytics work together helps you focus on what truly matters: delivering reliable, valuable AI product experiences that users trust and pay for.
You'll learn from
Stella Liu
Head of Applied Scientist, AI Evals
Previously at
