Free Lesson
Structuring Feedback For Maximum Impact
30 min
Aug 31, 2026 4:00 PM
What you'll learn
How to open a feedback conversation
Learn the 3 components that make for a successful Headline to kickstart an impactful feedback interaction.
How to decide if feedback needs to be given
Get to action more quickly by reducing the time wasted debating if you should have the conversation or not.
How to structure feedback using Headline, Observation, Ask
Remove the guess work of how to open and close an impactful feedback conversation with this proven framework.
Why this topic matters
The hardest part about feedback conversations is simply starting them. Managers aren't taught the tactics that enable them to open up a direct, caring, action oriented feedback conversation in a way that doesn't spark defensiveness or dread. That changes when you adopt the Headline, Observation, Ask model and you know the 3 core components for a successful transition.
You'll learn from
Katie Ceccarini
Certified Coach, led CS training Yelp, Head of L&D Opendoor, trained 1000s
Training Managers At Great Companies:
