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Free Lesson
Experience metrics: Say goodbye to product use metrics & NPS
60 min
Oct 22, 2024 3:00 PM
Virtual (Zoom)
What you'll learn
Align your teams by focusing on the right measures
With Progress Metrics, measure the key results as your team progresses and achieves milestones.
Eliminate the costs of a poor customer experience
With Problem-Value Metrics, you can pinpoint and aggregate your organization’s ongoing costs from a poor experience.
Report the precise moment you improve your users' lives
With Success Metrics, your entire team and stakeholders know exactly what goals to aim for.
Why this topic matters
In the world of KPIs, Monthly Average Users (MAUs), and NPS scores, we can unintentionally hurt the experience for our users and customers.
In this conversation, Christine Perfetti will talk with Jared Spool about why easily-collected analytics, like conversion rates and bounce rates, rarely offer the insight organizations need to make good decisions. And don't get us started on NPS scores!
You'll learn from
Christine Perfetti
Founder at Perfetti Media
Jared M. Spool
Co-Founder at Center Centre