Free Lesson
The UX of AI Agents: Designing for Trust and Control
45 min
Jan 20, 2026 12:00 PM
Virtual (Zoom)
In this video
What you'll learn
Why Users Want Delegation But Resist Losing Control
Understand the psychological barriers to agent adoption and what it actually takes to overcome them.
Three Design Mechanisms That Build Agent Trust
Learn the framework: legibility (what it's doing), boundaries (what it won't), reversibility (how to undo).
Patterns for Agent UX That's Working Now
See real examples of agent UX done well vs. poorly, plus a framework to evaluate your own designs.
Why this topic matters
The shift from assistive to agentic AI creates a new design challenge: users want the benefits of delegation without losing control. Getting this balance right is what separates agents people use from agents people abandon. This session gives you a practical framework for designing agent experiences that feel safe to delegate to.
You'll learn from
Rupa Chaturvedi
Founder - Human Centered AI Institute, Design Leader, Adjunct Lecturer- Stanford
Previously at
