Free Lesson
People First: Communicating with Empathy in Crisis
30 min
Apr 6, 2026 12:00 PM
Virtual (Zoom)
In this video
What you'll learn
How to acknowledge harm and emotion authentically
Language that builds trust rather than defensiveness
Internal vs. external empathy considerations
How empathy strengthens credibility, not weakens it
Why this topic matters
This workshop focuses on human-centered communication during crises — prioritizing empathy without sacrificing clarity or authority.
You'll learn from

Kathryn Kolaczek
Crisis Communications Strategist
