Staging environment
Free Lesson

People First: Communicating with Empathy in Crisis

30 min
Apr 6, 2026 12:00 PM
Virtual (Zoom)

In this video

What you'll learn

How to acknowledge harm and emotion authentically

Language that builds trust rather than defensiveness

Internal vs. external empathy considerations

How empathy strengthens credibility, not weakens it

Why this topic matters

This workshop focuses on human-centered communication during crises — prioritizing empathy without sacrificing clarity or authority.

You'll learn from

Kathryn Kolaczek

Kathryn Kolaczek

Crisis Communications Strategist

See all products from Kathryn Kolaczek