.png&w=1536&q=75)
Free Lesson
How to Cultivate Empathy at Scale
30 min
Jun 21, 2024 12:00 PM
Virtual (Zoom)
In this video
What you'll learn
Build a culture of user empathy and problem solving
Set up monthly sessions to dig into real world poor experiences with your product to build deep connections with users
Ground day-to-day decisions in user needs and opportunities
Ensure stakeholders understand your users and keep their needs top of mind when making daily decisions
Foster cross functional collaboration and connection
Bring together people from across the org to review, discuss, and ideate on how to solve poor and painful user problems
Why this topic matters
Staying connected to your users and their real experiences with your product is crucial for your company's initial and ongoing success, particularly as you scale. Fostering and maintaining an empathic, collaborative, and problem solving centric culture will give you a competitive edge in today's cutthroat environment.
You'll learn from
Meghan Wenzel
Staff UX Researcher at Lyft