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How to Build and Lead Resilient Teams

Principles, practices, themes and frameworks to engage people, have more impact, and advance your career.

This course is no longer available.

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Previously at

Informatica
Nhs
Tiger Brands
Vodacom
StandardBankZA

Course overview

How to Embrace uncertainty | Empower your team | Increase your impact

Demonstrate the personal leadership every organisation needs and admires. It is your responsibility to reduce uncertainty and ambiguity in your workplace so that everyone is free to contribute to the success of your organisation.

We created this course for managers, leaders, and fast-trackers who need to engage with peers to learn how to lead in a complex environment.

01

You need to build resilience into your life and leadership and want a learning environment with fresh perspectives

02

You need leaders and teams who are the key to success and achieving your business goals.

03

You must transform the culture and climate to one of trust and collaboration.

Strengthen your team culture by embracing difference

Engaging with the unique talents and traits of your team members


Enabling the team to achieve sustained success through individual confidence and trust in each other


Encouraging and Empowering your team to stretch themselves and take calculated risks in a psychologically safe space


Evaluating individual and team performance against clear goals that are specific, measurable, aligned, realistic and time-boxed

Expanding a global network of your peers


What’s included

Jeremy Farrell

Live sessions

Learn directly from Jeremy Farrell in a real-time, interactive format.

Lifetime access

Go back to course content and recordings whenever you need to.

Community of peers

Stay accountable and share insights with like-minded professionals.

Certificate of completion

Share your new skills with your employer or on LinkedIn.

Maven Guarantee

This course is backed by the Maven Guarantee. Students are eligible for a full refund up until the halfway point of the course.

Course syllabus

22 lessons • 2 projects

Week 1

Feb 1—Feb 2

    Clear Roles and Goals

    Achieving success in any endeavour requires a clear and well-defined set of goals. Clarity of goals provides a roadmap that guides individuals and teams towards their desired destination. Whether in personal life, business, or any other area, understanding the importance of clarity in setting goals is crucial for making progress and maintaining focus.

    1 item

    Introducing Resilience

    In a world that constantly throws us curveballs and challenges, the ability to lead resilient teams has never been more crucial. The ability to adapt, bounce back, and thrive in the face of adversity separates successful teams from those that crumble under pressure. 

     

    So why is leading resilient teams a game-changer in today's fast-paced world? Consider this: market conditions shift overnight, technologies become obsolete, unexpected crises emerge, and the global workforce evolves rapidly.

    3 items

    Understanding Organisational Culture

    Organisational culture is all about the shared values and beliefs that guide the behaviour of team members. Communication plays a critical role in shaping this culture, as effective communication helps build trust, alignment, and engagement. Leaders are super important too, since their behaviour and communication set the tone for the rest of the organization's interactions - like how it handles conflict, direction, and consultation.

    2 items

    Live sessions (3 hrs)

    Hosted live sessions containing interactive lectures, personal reflections, small group discussions, peer support.

    • 📄

      Hosted live sessions containing interactive lectures and conversations

Week 2

Feb 3—Feb 9

    Effective Teams

    The importance of understanding teams

    In the modern workplace, teams are a fundamental unit of organizational structure, with individuals coming together to work collaboratively towards shared goals. While there are many types of teams, two common forms are regular and project teams. Regular teams are long-standing groups of individuals who work together continuously to accomplish a particular function within the organization. On the other hand, project teams are formed for a specific purpose.

    1 item

    Psychological Safety and Trust

    Psychological safety refers to individuals’ perception that they can express themselves without fear of negative consequences, such as rejection or ridicule. In project teams, psychological safety is critical to team performance and success.

    Psychologically safe project teams are those in which team members feel comfortable sharing their thoughts, ideas, and concerns without fear of negative consequences. They feel their contributions are valued, and they can make mistakes without punishment.

    • 🙂

      Psychological Safety - video

    • 📄

      Psychological safety - Article 1

    • 🎧

      Psychological safety - audio

    • 📄

      Psychological Safety - Article 2

    • ✍️

      A Story on trust and psychological safety

      Submit by Feb 3

    Supportive Leadership in Remote and Hybrid Environments

    We need to understand how hybrid teams and remote teams can agree on how they make decisions, the norms and rules, what the rituals are, and their central purpose. When you're working remotely, so much of your time is self-managed and self-motivating that you need to understand the team's mission, and as a leader, that's part of your supportive role.

    1 item

    Live sessions (3 hrs)

    Hosted live sessions containing interactive lectures, personal reflections, small group discussions, peer support.

    • 📄

      Hosted live sessions containing interactive lectures and conversations

Week 3

Feb 10—Feb 16

    Adaptability and Flexibility

    One of the key aspects of adaptability and flexibility is the willingness to adjust strategies and plans when necessary. Resilient teams understand that not all strategies will yield the desired results, and they are willing to pivot and make necessary changes to achieve their goals. They regularly assess their progress, gather feedback, and make informed decisions about the best course of action.

    1 item

    Strengths-based Development and Roles

    Effective leaders foster a culture of continuous learning and growth. They encourage their team to embrace challenges, learn from failures, and develop their skills and capabilities. They lead by example and actively seek opportunities for personal and professional development. In developing people and teams, we get much more out of the money we invest in training if we are putting it into building on the capacity that is already there, building onto things that people feel make them strong.

    1 item

Week 4

Feb 17—Feb 22

    Live sessions (3 hrs)

    Hosted live sessions containing interactive lectures, personal reflections, small group discussions, peer support.

    • 📄

      Hosted live sessions containing interactive lectures and conversations

    Coaching and Mentoring for Resilience

    The CREW coach approach involves guiding your team members in analysing the challenges they bring to you for discussion. We assist as well as transfer capabilities on how to aid individuals in their thought processes when dealing with their immediate issues. Team members are empowered to tackle their issues, to help others develop the skill, and deploy it in team problem-solving.

    1 item

    Developmental Leaders

    Developmental Leaders build resilient teams with an ongoing cycle of Engaging, Enabling, Encouraging, and Evaluating (continuous feedback).

    2 items

Bonus

    e-book on building resilient teams by Jeremy Farrell

    1 item

    e-book on strengths-based development by Jeremy Farrell

    1 item

    e-book on the CREW Coach Approach by Jeremy Farrell

    1 item

What students are saying

A pattern of wavy dots

Build a team of motivated supportive members with a common purpose and mutual accountability to achieve your business and career goals.

Course schedule

4 - 5 hours per week

  • Week 1

    We kick off the course by talking about resilience and organisational culture as well as trust and psychological safety in the workplace, creating an environment and an atmosphere in which people feel encouraged to take calculated risks and think outside of the box.

  • Week 2

    We talk about the importance of clear goals, roles, and responsibilities, in supporting that environment of teamwork and collaboration, and continue on that theme to talk about the challenges and opportunities of managing people in on-site remote and hybrid teams.

  • Week 3

    No course is complete without understanding and developing the skills to be an effective leader of change within your organisation. You will learn a basic framework for leading transformation and building a team and organisation which is agile and responsive to its environment.

  • Week 4

    We will explore coaching and mentoring as part of your leadership style, and the cycle of engagement, enablement, encouragement, and evaluation. You will have greater understanding to effectively empower your teams.

  • Week 5/6

    You will have a one-to-one coaching session with one of your hosts within 14 days of Part 4.

We combine our business management, global leadership, and executive coaching experience to lead this transformative experience

Jeremy Farrell

Jeremy Farrell

Consultant | Programme Manager | Author | Trainer | Coach

Successfully delivering digital transformation projects and programmes across the globe for over two decades, Jeremy has been developing people to bring success and meaning to their lives through his training, writing, and publishing.


Jeremy delivered services for clients such as Harrods, Highways England, NHS, IBM, Nationwide UK, Anglo American, Close Bros. Bank, RBS, Network Rail, Standard Bank, Raifeissen Bank, SCAW Metals, Kentron, Debenhams, Yale Security, Yoox.com, SOK Finland, Petronet, AECI, Mobily, Bharti Airtel.


His practical leadership expertise started developing as a ship's officer in the early 80's, restaurant manager, recruitment agency GM, project director, software services manager, head of management development, executive coach, global programme lead, technical delivery manager, planning & assurance, non-profit chair, HR partner.

Associate Member of Agile Business Consortium | PMP | PRINCE2 | AgilePM | BCom | Strategic HR

What people are saying about your hosts

        Jeremy's ability to create that common ground for cross-functional and multi-cultural teams is key for performing together. These skills are not bound to any context or solution, those skills are timeless and will always be relevant.
Kim N.

Kim N.

CEO
        Jeremy is results driven, has a rational and logical approach to problems and knows how to turn complex situations into simple resolutions. Jeremy balances the needs of the employees with the company's vision
Shivani

Shivani

VP
        Stewart is a highly professional specialist with a focus on customer service excellence. He is a well-liked team player who offers an OD service across multi-sites including the coaching and development of teams and individuals. 
Henk dV.

Henk dV.

Operations Executive
        Jeremy is a professional who will not compromise to rush to conclusion without a detailed analysis and understanding of a problem or need. As a leader Jeremy leads others by setting direction, giving encouragement and modelling the way. As a result he has created an enduring client relationship based on trust, credibility and re
Dudu

Dudu

VP
        On multiple occasions, Jeremy shared a breadth of knowledge and experience which provided perspectives that catalysed our execution. His ability to share such experiences at all levels across a team with varied skill set.
Virren T.

Virren T.

Sales Specialist
        "It has been an absolute pleasure working with Stewart. His knowledge is highly effective to bring about the change we wanted to see in our employees. They are now much more resilient are happier and their work performance has increased as a result of his coaching. We would recommend Stewart to any company."
Deirdrie G.

Deirdrie G.

CEO
        Stewart has always made excellent contributions to the team and is a well rounded and very knowledgeable HR Practitioner. He always delivers excellent quality of work and has a great sense of humour and communication skills. He is able to relate and influence at all levels in the organisation and manage complex projects.
Isadore P.

Isadore P.

General Manager

Learning is better with cohorts

Learning is better with cohorts

Active hands-on learning

This course builds on live workshops and hands-on projects

Interactive and project-based

You’ll be interacting with other learners through breakout rooms and project teams

Learn with a cohort of peers

Join a community of like-minded people who want to learn and grow alongside you

Frequently Asked Questions

What people are saying

        Stewart ignited my inner power. I recommend him to anyone who is looking for a step change and trajectory in their personal life. #lifeChangingProcess
Mlamli Manzini

Mlamli Manzini

FMCG Professional
        Stewart's guidance is invaluable for anyone seeking to unlock their full potential and excel in their professional journey
Craig Stuart

Craig Stuart

Head of Customer Partnerships
        Stewart has played an instrumental role in both my personal and professional development. His communication style is both supportive and direct, which provides me with the constructive feedback that is encouraging, actionable and at the same time holding me accountable.
Derick van Eeden

Derick van Eeden

General Manager